Terms of Service

Acceptance of Terms

By engaging Conway & Co for services or by using this website, you agree to these Terms of Service. Specific commercial agreements, statements of work, proposals or contracts may contain additional or different terms. Where there is a conflict, the signed agreement between Conway & Co and the client takes precedence.

1. Services

Conway & Co helps companies redesign and improve how their operations work.

Our services may include:

• operational and workflow discovery

• process and task mapping

• workflow redesign

• AI and software engineering

• data and systems integration

• platform and architecture work

• implementation and production deployment

• monitoring, improvement and ongoing operational support

Services may be delivered through Discover, Build, Run or another scope agreed with the client.

The exact scope, deliverables, timelines and commercial terms are defined in the relevant proposal, statement of work or agreement.

2. Client Responsibilities

Clients are responsible for providing the information, access and cooperation reasonably required to deliver the agreed work.

This may include:

• access to relevant people, workflows, systems and data

• timely and accurate information

• necessary technical credentials and permissions

• decisions and approvals within agreed timelines

• confirmation that supplied data, content and materials may legally be used for the project

Delays or incomplete access may affect timelines, cost or scope.

3. Delivery and Change

Conway & Co will perform the services with reasonable professional care and in accordance with the agreed scope.

Projects involving software, AI, integrations or operational change may require iteration as technical or operational constraints become clearer.

Material changes to scope, requirements or assumptions may require an updated timeline, fee or statement of work.

4. AI, Software and Third-Party Systems

Some services may involve AI models, APIs, cloud infrastructure, software platforms or other third-party technology.

The behaviour, availability, pricing or functionality of third-party services may change independently of Conway & Co.

AI-based systems can also produce variable or incorrect outputs. Where appropriate, Conway & Co designs workflows with controls, monitoring, review processes and escalation paths, but no AI or software system can be guaranteed to operate without interruption or error.

Clients remain responsible for business decisions and for determining how deployed systems are used within their organisation.

5. Intellectual Property

Client Materials

Clients retain ownership of materials, data, trademarks and intellectual property they provide to Conway & Co.

Conway Materials

Conway & Co retains ownership of its pre-existing tools, methodologies, know-how, frameworks, software components and reusable intellectual property unless otherwise agreed in writing.

Project Deliverables

Ownership and licence rights for project-specific deliverables are governed by the relevant client agreement.

Where ownership is transferred, this normally takes effect after full payment of all amounts due.

Third-party software, open-source components, models, libraries and platforms remain subject to their own licence terms.

6. Confidentiality

Both parties must protect confidential information received from the other party and use it only for the purpose of the engagement.

Confidential information may include:

• business information

• customer or employee data

• technical systems and architecture

• commercial information

• software and source code

• processes, workflows and internal documentation

Confidentiality obligations continue after the engagement ends, subject to the terms of the applicable agreement.

7. Data Protection

Where Conway & Co processes personal data on behalf of a client, the parties will comply with applicable data-protection law and enter into any required data-processing agreement.

Clients are responsible for ensuring they have a lawful basis for providing relevant data and access to Conway & Co.

8. Fees and Payment

Fees, payment terms and invoicing arrangements are defined in the relevant proposal, statement of work or agreement.

Unless otherwise agreed:

• invoices must be paid within the agreed payment period

• Conway & Co may pause work where invoices remain overdue

• changes outside the agreed scope may be charged separately

• recurring Run services continue according to the agreed commercial terms until terminated in accordance with the applicable agreement

9. Timelines

Delivery timelines depend on the agreed scope and on timely cooperation from both parties.

Conway & Co is not responsible for delays caused by:

• delayed client input or approvals

• unavailable access, systems or data

• changes in scope

• third-party technology or service providers

• circumstances outside Conway & Co’s reasonable control

10. Limitation of Liability

To the extent permitted by law, Conway & Co is not liable for indirect, consequential or incidental losses, including loss of profit, revenue, anticipated savings or business opportunity.

Any liability is subject to the limitations agreed in the applicable client agreement.

Nothing in these Terms excludes liability where exclusion is not permitted by law.

11. Termination

Either party may terminate an engagement in accordance with the relevant agreement.

Upon termination:

• amounts due for work already performed remain payable

• outstanding deliverables, handover and transition obligations are handled as agreed

• confidentiality and intellectual-property provisions continue where applicable

12. Website Content

Information on this website is provided for general informational purposes.

Examples, methodologies, pricing indications, timelines and descriptions of services do not constitute a binding offer unless expressly incorporated into a written agreement.

13. Changes to These Terms

Conway & Co may update these Terms from time to time.

The version published on this website applies to use of the website. Client engagements remain governed primarily by the applicable signed agreement.

14. Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands, unless otherwise agreed in writing.

Contact

Questions about these Terms can be sent to:

Conway & Co B.V.
KVK: 82437440
Amsterdam, The Netherlands
Website: conway.studio
Email: hello@conway.studio